NNPC Retail Debunks “Lubricants-For-Petrol” Claims

Florence Sadiku 

THE Nigerian National Petroleum Company (NNPC) Retail Limited has denounced a video clip making rounds on social media (specifically X) 

where customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol.

Still in the video, the attendant alleged that this was a directive from NNPC Retail Management.

The NNPC Retail has however said nothing else can be farther from the truth. 

A statement by Olufemi Soneye, Chief Corporate Communications Officer, NNPC Ltd. insists that the allegation is entirely false and does not represent the Company’s Customer Service Charter.

“At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol).”

Mr  Olufemi Soneye quotes the Managing Director of NNPC Retail Ltd, Mr. Huub Stokman saying “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”

Mr  Olufemi Soneye therefore advised members of the public to disregard the information in its entirety and report any such occurrences to the appropriate authority.

He further said that the management of NNPC Retail Limited has in the meantime launched an investigation into the unfortunate incident and assures that appropriate disciplinary action will be taken against the culprit (s).

Eighteen-Eleven Media